Your guide to E of X Realty’s property management services
We're helping homeowners make more of their property. Unlock your potential by opening your doors to guests - host more, earn more, do more.With many services and solutions it's easy to get overwhelmed while managing your property for short-lets. Here we answer all questions in one place so you can rest easy.
Professional Photography
We'll increase your occupancy and the price you can charge with professional photography.
We won’t charge you an additional fee - it's all part of our service. If you join us as a full-time host, we’ll provide photography and lockbox installation free of charge. For our flexible hosts, there is an £150 onboarding fee for photography and lockbox installation.
Listing Creation
To help attract the right guests for your property and increase the number of bookings, we'll setup and write your listings on multiple platforms. We've got data from thousands of properties so we know what works best.
We can have your property up and running in under a week. The amount of time it takes to list your property will depend on how quickly you can provide us with key information. If you’re committed to the process, it’ll take no time at all.
Price Optimisation
A core part of the Houst difference is being able to increase how much you earn from your property. Behind every great pricing strategy is a lot of data and great human minds - we have both.
We can have your property up and running in under a week. The amount of time it takes to list yourWe pride ourselves on two key strategies - shown to increase our host’s earnings by up to 30%. Firstly, we’ve developed our very own pricing software that takes into account city-wide occupancy rates, travel trends, property location, events, seasonality, competitor pricing, and other factors. Our data strategists ensure that your revenue is maximised all year round. Secondly, we utilise multi-platform listing across a range of booking sites and combine short-lets with long-lets to maximise your earning potential. Did you know short-term rentals earn up to 3x more than traditional long-term rentals? You can enter your address into our calculator to get an earnings estimate. property will depend on how quickly you can provide us with key information. If you’re committed to the process, it’ll take no time at all.
Multiple Listings
To maximise your bookings and revenue potential, we'll list your property on multiple platforms. Our platform means your calendar is synched across them all, while you enjoy great returns. We also use a strategy of short, medium and longer term lettings to help ensure occupancy all year round.
We can have your property up and running in under a week. The amount of time it takes to list your property will depend on how quickly you can provide us with key information. If you’re committed to the process, it’ll take no time at all.
Guest Vetting
Your safety and the security of your property are our top priority. We screen all guests and, after hundreds of thousands of bookings, have also built up our own database of good and bad guests.
There are three key steps to our guest vetting process. Firstly, we always use official ID verification software to check that your guests are genuine. If the booking is taken through Airbnb, this is done through Airbnb’s own verification process. If the booking is through another platform, we use a third-party verification platform - giving you peace of mind (and more bookings!) when listing on multiple platforms. Secondly, we use an application programming interface when taking payments from guests, allowing us to automatically identify any fraudulent activity. And lastly, our expert team is trained in identifying potential red flags. Our pros manually cross-reference guest details to triple-check a potential guest is genuine before accepting a booking.
Guest Check-in
Easy self check-in is a top priority for guests and the Airbnb algorithm loves it too! So we provide a free lock box to all new hosts who join us.
If your property isn’t suited to a wall-mounted or railing lockbox, we offer a smart key exchange service. This service would usually cost just over £20 per month, but it’s covered by our pricing plan!We use a secure, third-party, key exchange service, with over 4,000 key collection points open 24/7. We’ll send the key collection code and location to your guest in advance, so they can simply walk around the corner and collect their key. We also track your key’s journey - so we’ll know whose hands it’s in at all times.
Linen & Toiletries
Guests always remember how good the sheets are! We provide hotel quality linen and a high-quality laundry service. Our housekeepers know all the perfect touches for an enjoyable guest stay.
We’ve built a transparent billings page so that you can keep track of all your incoming and outgoing payments via your host dashboard. Our linen services are included in your payment plan - so you won’t need to pay anything extra. Likewise, the cleaning fee for our house-keeping services is covered by your guest. We’ll set the cleaning fee according to how many bedrooms you have, and whether additional beds (i.e. sofa beds) have been used. If you’d like us to re-stock toiletries for you, we’ll take care of purchasing the items and placing them in the property - but the cost will be charged to your account. You’ll find an invoice for this on your host dashboard, so you’ll know exactly when you’ve been charged and what for.
Guest Communication
Responding to guests as quickly as possible is the key to getting more bookings and maintaining a good reputation. Our teams respond 24/7/365 and trained to deal with all questions and issues both before and during stays.
Airbnb asks that hosts respond to guest messages and enquiries within 24 hours; the quicker the better. ‍
If a guest requests to stay at your property, Airbnb gives you 24 hours to accept (or decline) the request before it expires. This means that a speedy response time is vital when it comes to accepting booking requests.. If you miss a request, Airbnb suggests you offer the potential guest a special offer, and ask them to re-send their booking request. ‍
If a guest enquires about your property, Airbnb again asks hosts to respond within 24 hours. The difference here is that the enquire won’t expire, but a slow response will significantly reduce your response time rating. In turn, Airbnb openly states this will lower your property’s position in search results. Alongside this, a quick response means your potential guest is more likely to book as they’re already interested, but want more information first. Similarly, Airbnb advises that hosts can send a special offer to entice those enquiring, and also send a direct invitation to book.
Maintenance
Our housekeeping team take photographs between each guest stay and report on any maintenance items. If it's a small item, we'll fix it quickly. If it's something that needs repairing or replacing, such as washing machine, we can arrange this for you.
When you join us, we’ll ask you whether you’d like us to resolve maintenance issues immediately for you, or if you’d like to be contacted first. You can update this preference at any time via your digital dashboard, and you can also allocate a budget for various types of repairs. If anything in your property needs repairing, our house-keeping team will alert us as soon as they notice the problem and provide photos. We’ll upload a report to your digital dashboard to keep you updated. Depending on your preference, we’ll either resolve the issue immediately for you or your support team will get in touch. If you’ve asked us to resolve any issues immediately but we can’t repair the problem within your allocated budget, we’ll get in touch to discuss your options.
Property Insurance
Bookings through Airbnb are covered by AirCover, while other bookings are covered by our partners, GuardDog, and other local insurances.
We have thorough screening processes in place, so it’s unlikely that a guest will damage or steal from your property. However, if a guest does damage your property, our house-keeping team will alert us as soon as they notice the problem and provide photos. We’ll contact the guest via the platform they booked through, and request they pay for the damages. If a guest declines to do so, we’ll raise the case with either AirCover or GuardHog (depending on the booking site). As long as the guest is liable under the insurance policy, you’ll be reimbursed.
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